Frequently asked questions

We mainly carry LG appliances, but we do carry Samsung. We are also the primary distributor of TopAir range hoods, and an authorized GE as-is dealer. We get our items directly from the LG outlet.

We specialize in the sale of open-box returns and scratch & dent stock from stores such as Home Depot and Lowe’s.

Both Home Depot and Lowe’s have a 48-hour return policy, and regardless of the reason for the return — wrong size, wrong colour, an impulse buy — those units cannot be sold as new. Some of these products may have dents or scratches on the surface. That is what lets us lower our prices and provide additional discounts on top of the current sale price.

All of our appliances have been tested and are in good working condition. Cosmetic defects such as scratches and dents will not affect the performance of the appliance. Our products are 100% functional with 12 months of warranty.

Yes. All of our appliances come with warranty protection for your peace of mind.

Every appliance includes 1 year of free warranty coverage, plus an additional 5 years of extended protection through On Point, providing up to 6 years of total coverage.

Our protection includes manufacturer warranty support and extended service coverage with no deductible fees, helping protect your appliance investment from unexpected repair costs.

For the first 7 days after purchase, our local store team provides direct support, including installation assistance and help with any initial appliance concerns.

On Point Protection provides extended protection for your appliance after the manufacturer warranty period. With On Point coverage, customers receive reliable repair support designed to help protect their appliance investment and reduce unexpected repair costs.

• Extended repair coverage for covered mechanical and electrical failures after the manufacturer warranty period
• Professional repair service — access to qualified technicians for covered appliance repairs
• Parts and labor coverage on covered repairs
• No deductible fees
• Combined with manufacturer warranty coverage, protection for up to 6 years

Delivery fees are calculated based on your delivery address and distance from our store. Please contact our store for an accurate delivery quote.

Installation fees vary depending on the appliance type and installation requirements — please contact our store for detailed pricing.

Available in-stock appliances can be picked up the same day.

We are selling scratch and dent appliances. They are the 48-hour returns from major department stores, and the LG outlet distributes directly to us — so they are not "brand new" in that sense.

Each appliance is sold as-is and without the manufacturer warranty. All scratch and dent appliances will have various cosmetic scratches and dents; scratches and dents do not render an item to be in less than working condition.

Within 48 hours of delivery, if the product is not working, the customer can exchange it for another unit or return it. After 48 hours, returns are not accepted.

A 30% restocking fee applies to returns. Customers are responsible for getting the right specifications of appliance — size, gas or electric, and so on — for their purchases. If needed, we are able to pick up for an additional fee.

Physical damage or installation damage on the unit caused by customers cannot be returned.

For pickup customers, if the product is not working, customers are responsible for returning the unit back to the store in order to get a refund or exchange. If needed, we are able to pick up for an additional fee.